Our Process
You dream it, we build it.
At Fidelity Metal Works, we are customer driven and contribute our success to customer satisfaction. Our motto is “You dream it, we build it!” and we stand by it. Bring us your ideas and designs, and we will help you make them a reality.
So, what can you expect when you contact us?
Step 1: Meet the Sales Team
Whether you call our front desk directly and talk to Josiah or submit a contact form, our sales team will contact you within 24 hrs and listen to your project specs and ideas. Our team will provide feedback and answer any questions you may have. In our welding shop we design and build beautiful iron gates and fences for both residential and commercial applications. Stairways, stair rails, handrails, and decorative iron doors are built to meet your needs.
Step 2: Free Estimate
After one of our salesmen talks to you about your project they will create an estimate based on all your project’s specs, personal needs, and ideas. This estimate will be provided to you via email for approval, and a follow-up call will be made to address any questions or concerns you may have. In our metalwork shop we have over 50 years of experience on the team. Rooftop venting, step flashing, dormer, cupolas, chimney caps are just a few of the products that we can make!
Step 3: Production Scheduling
Once you approve your estimate and make your down payment, your gate, railing, chimney cap or any other project will be added to our production schedule (currently about 6 weeks out), and a delivery and installation date will be set and provided to you.
You can contact your sales representative directly at any point during the process and address any questions or concerns you may have regarding your project. Our goal is to assist you in creating the custom gate, railing, or sheet metal project you dreamed of with unmatched quality and outstanding customer service.
